Bizzo Casino - Player’s deposit verification issue.

Hello the casino is trying to say I need to show them the other card that’s in my drop down menu that used once and their trying to say I used that card when I’ve provided documents showing the deposit payment from my account and the card I used .. they did the same thing to a mate of mine

Dear Abremamelian,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise how many payment cards you used to deposit at the casino?

Kindly keep in mind that the casino is entitled to verify all payment methods used by the player, even if they were used for only one deposit.

I would also like to warn you that when uploading a photo of your payment card, please cover the middle eight digits of the card number, leaving only the first six and the last four digits visible. Additionally, make sure to cover the CVV code. This helps protect your personal information while allowing the casino to verify your payment method. Thank you for your cooperation.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Abremamelian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.