Bizzo Casino - Player’s deposit has never been credited to her casino account.

I deposited via Neosurf and transaction is still pending 12 hours later. I have contacted customer support several times & I keep getting told to wait, or that someone will contact me via email. No one has contacted me yet. I know the amount is small, but it is about the principal, I have been a loyal player at bizzo for a while now & have made many, many deposits in that time. It’s disappointing that customer support seems to just be dismissing the issue & have not even given me an explanation of any kind.

i have sent them screenshots of the successful neosurf payment & they can see the payment is stuck at pending in my casino transaction history.

Dear Kayser,

Thank you very much for submitting your complaint and for forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino using this specific payment method? Have you contacted your payment provider, please? Ideally, they should be part of the investigation. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi thanks for your reply.

It wasn’t the first time depositing with this method.

i am happy to say that customer support did get the funds from my deposit into my account after 24 hours of back and forth emails with myself and their team.

i was not given any explanation as to why this happened though unfortunately.

I'm happy to hear good news. It might have been caused by a technical issue on the side of the payment provider. The casino has its hands tied in this kind of situation.

Nevertheless, as the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kayser, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru