HomeComplaintsBizzo Casino - Player’s account deletion request is ignored.

Bizzo Casino - Player’s account deletion request is ignored.

Amount: €100

Bizzo Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for player to reply

0d 0h 0m 0s

Case summary

The player from Greece wishes to permanently delete their account at Bizzoo Casino because they used a nickname instead of their ID name during registration. Despite requesting deletion, the casino has not responded to the player's request.

Public
Public
Translation

I want to permanently delete my account from Bizzoo Casino because the name I used was my nickname, not the one on my ID, as it wasn't clear when I registered! I have requested this from Bizzoo Casino, but I see they are ignoring me!

Automatic translation:
Public
Public

Dear drte1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you asked your personal information to be updated when you noticed the mistake? Have you received any response?
  • Have you provided any documents confirming your
  • Could you please explain what the disputed amount of 100€ represents in this situation?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
Translation

Good evening, I actually tried to withdraw 100 euros but it was canceled. Then I sent an email and tried to connect to bizzoo's live chat to permanently delete the account and I haven't received any email or notification.

Automatic translation:
Public
Public

Thanks for your reply, drte1995

  • Have you discussed the issue with the casino already? With what result?
  • Do I understand correctly your family name is accurate, but your first name is a nickname in your player's profile?
  • Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Public
Public

Dear drte1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

drte1995 has 0d 0h 0m 0s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news