The player from Greece wished to permanently delete his account at Bizzoo Casino because he had used a nickname instead of his ID name during registration. Despite requesting deletion, the casino had not responded to the player's request. The Complaints Team was unable to assist further due to the player's lack of response to their inquiries, which resulted in the complaint being rejected.
Bizzo Casino - Player’s account deletion request is ignored.
Amount: €100
Bizzo Casino
Safety Index:Above averageSafety Index
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7.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I want to permanently delete my account from Bizzoo Casino because the name I used was my nickname, not the one on my ID, as it wasn't clear when I registered! I have requested this from Bizzoo Casino, but I see they are ignoring me!
Automatic translation:
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Public
2 months ago
Dear drte1995,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you asked your personal information to be updated when you noticed the mistake? Have you received any response?
- Have you provided any documents confirming your
- Could you please explain what the disputed amount of 100€ represents in this situation?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Translation
Good evening, I actually tried to withdraw 100 euros but it was canceled. Then I sent an email and tried to connect to bizzoo's live chat to permanently delete the account and I haven't received any email or notification.
Automatic translation:
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2 months ago
Thanks for your reply, drte1995
- Have you discussed the issue with the casino already? With what result?
- Do I understand correctly your family name is accurate, but your first name is a nickname in your player's profile?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
