HomeComplaintsBizzo Casino - Player is struggling to verify his deposits.

Bizzo Casino - Player is struggling to verify his deposits.

Amount: €450

Bizzo Casino
Safety Index:Below average
Submitted: 14 Dec 2022 | Resolved : 15 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany is experiencing difficulties verifying his payment method. The player confirmed he received the withdrawal, and the issue is resolved.

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1 year ago
Translation

Good day. I wanted to withdraw 450 from my account. Unfortunately, this is denied to me because I am supposed to verify a deposit from Klarna. But I have never paid with Klarna. This is said to have been on December 3 at 2:51 p.m. Nothing is noted in my bank account. (See pictures)

I ask for agreement.

the support says I should write to Klarna. But I've been banned from Klarna for years.

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1 year ago

Dear Randomcarlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly the casino asks you for the bank statement for the 2 deposits you made into the casino? Do bank statements from your bank account show these transactions you deposited in the casino? Which documents did you submit to the casino in order to verify the transactions? Were they accepted?

Thanks in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

Good day. Yes, there were 2 deposits. 1 of them was approved. I can't prove the other. Because I didn't pay with Klarna. I checked my account. There was a transfer, but dated December 5th, which my bank refused. Wrote an email to support to see if it was this one.

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1 year ago

In the screenshot you submitted, I don't see any mention of Klarna. Could you please specify which deposits you made and what payment method you used? Could you please advise if there is any additional communication between you and the casino regarding that transaction which wasn't approved?


Please forward it to my email tomas@casino.guru or alternatively post it here.

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1 year ago
Translation

My account has now been verified.

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1 year ago

That's good news, Randomcarlos.


Please let us know when your withdrawal of 450€ will be processed and when the withdrawal reaches your bank account. I'll look forward to your reply.

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1 year ago
Translation

I do it with pleasure. Many thanks for the support

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1 year ago
Translation

The money arrived! Many Thanks

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1 year ago

Dear Randomcarlos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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