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Good day. I wanted to withdraw 450 from my account. Unfortunately, this is denied to me because I am supposed to verify a deposit from Klarna. But I have never paid with Klarna. This is said to have been on December 3 at 2:51 p.m. Nothing is noted in my bank account. (See pictures)

I ask for agreement.

the support says I should write to Klarna. But I've been banned from Klarna for years.

Guten Tag. Ich wollte von meinem Konto 450 auszahlen. Dies wird mir leider verweigert, da ich eine Einzahlung von Klarna verifizieren soll. Ich habe aber nie mit Klarna eingezahlt. Dies soll am 3.12 um 14:51 gewesen sein. In meinem BankKonto ist nichts vermerkt. (Siehe Bilder)

ich bitte um Einigung.

der Support meint ich soll Klarna schreiben. Ich bin aber seit Jahren bei Klarna gesperrt.

Dear Randomcarlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly the casino asks you for the bank statement for the 2 deposits you made into the casino? Do bank statements from your bank account show these transactions you deposited in the casino? Which documents did you submit to the casino in order to verify the transactions? Were they accepted?

Thanks in advance for your reply.

Best regards,

Tomas

Good day. Yes, there were 2 deposits. 1 of them was approved. I can't prove the other. Because I didn't pay with Klarna. I checked my account. There was a transfer, but dated December 5th, which my bank refused. Wrote an email to support to see if it was this one.

Guten Tag. Ja genau es waren 2 Einzahlungen. 1 davon wurde genehmigt. Die andere kann ich nicht nachweisen. Da ich nicht mit Klarna bezahlt habe. Ich habe in meinem Konto mal nachgeschaut. Es gab eine Überweisung, aber vom 5.12, die von meiner Bank angelehnt wurde. Habe dem Support eine Mail geschrieben, ob es diese war.

In the screenshot you submitted, I don't see any mention of Klarna. Could you please specify which deposits you made and what payment method you used? Could you please advise if there is any additional communication between you and the casino regarding that transaction which wasn't approved?

Please forward it to my email tomas@casino.guru or alternatively post it here.

My account has now been verified.

Mein Konto wurde nun doch verifiziert.

That's good news, Randomcarlos.

Please let us know when your withdrawal of 450€ will be processed and when the withdrawal reaches your bank account. I'll look forward to your reply.

I do it with pleasure. Many thanks for the support

Das mache ich sehr gerne. Vielen Dank für die Unterstützung

The money arrived! Many Thanks

Das Geld kam an! Vielen Dank

Dear Randomcarlos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru