The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.
Bizzo Casino - Player experiences difficulty withdrawing winnings.
Amount: €400
Bizzo Casino
Safety Index:Above averageSafety Index
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7.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Translation
Since yesterday, I've been trying to withdraw winnings of 400 euros, but I'm unable to.
Normally, I'm already fully verified. However, after trying to withdraw via bank transfer, firstly, I received a message saying that this payment method already exists. But, I can't use it to withdraw funds. Then, I tried to withdraw via sticpay, for which I had to upload various documents, only to find out in the end that this withdrawal was canceled because I was supposed to make a bank transfer. But that still doesn't work, as I keep getting the message, "Payment method already registered".
The support team is only giving me the runaround.
Perhaps you can solve this problem.
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11 months ago
Dear AttilaY,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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11 months ago
Translation
Up to now I have always deposited straight away and always wanted to pay out via bank transfer, which is also what the casino wants. Since I tried using sticpay, the payout was always canceled with the reason that I should try using bank transfer. But when I want to pay out via bank transfer, I always get the message "the payout method is already registered." Please try another payment method or contact support. Where I'm just put off. Kind regards
Edited
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11 months ago
Translation
Now you have paid out via sticpay. I'm sorry for the inconvenience. Case can be closed. Kind regards
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, AttilaY, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
