Bizzo Casino - Player claims of false accusation of fraud.

My account has been falsely accused of being fraudulent. I am seeking to either have my winnings back, or a refund of the money I spent from 17 to 18 September due to loss of opportunity.

Dear de_sasterous,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bizzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What did the casino accuse you with? What kind of loss of opportunity are you talking about? I will be waiting for your reply patiently.

Best regards,

Nick

Hi Nick,

They detailed the following,

We would like to inform you that after a thorough examination of the provided documents, especially the Driver's License and Proof of Age card that were uploaded from your side, it was found that the background on the punched hole does not match the background of the picture. Additionally, there is a watermark circle that continues onto this punched hole, which indicates that the document was edited.

They have failed to understand or had the wherewithal to check that the licenses issued in my state have a hole that is still covered with plastic, so the water marks continue on to the hole area, I have since emailed them a video and further evidence of what this looks like. A simple query in relation to this would have resolved this issue or even a google search. They did not perform their due diligence in checking this.

Instead they have subsequently closed my account and removed my winnings. I have been robbed of both my account, the winnings I had and the opportunity to benefit from the money spent including any future potential winnings.

Hello de_sasterous,

Do I understand it correctly that you owned 2 accounts in the casino?

No, I haven’t detailed that at all.

The issue has now been resolved anyway. My complaint can be removed

Dear de_sasterous,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru