BitWin Casino - Player's deposit has not been credited to his account.

hello. i have made a deposit of 36 eur to bitwin casino 1.5 weeks ago using bitcoin. the money hasn't arrived to my casino account. casino support just telling me to wait.so i have decided to submit a complaint here. i have screenshots of transaction and bitcoin address. i see that there are more people experiencing same problem with bitwin casino.

casino guru please help me to contact bitwin representative to give an explanation and time frame when i will recieve my deposit. thank you

Dear ramzis88, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Deposit was made from crypto wallet. I am using it for for few years without any problems. It is high possibillity that bitwin is scamming people. if u check u will find many people having same problem with bitwin casino. U need to ask casino manager to reply to this complaint.

Dear ramzis88,

the casino representative informed us that the deposit was credited to your account. Can you please confirm this information? Thank you.

Dear ramzis88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. Yes, deposit was credited to my players account. But now i have new problem. I cannot launch any game, it shows error - ''file not found''. And when i try to withdraw money it shows 0 on account.

Could you please send me the screenshots showing the problem? Have you tried clearing your cookies and cache or opening the casino site in a different browser?

Its ok. Just close the case

Could you please confirm that your issue has been resolved? Or are you no longer interested in further investigation of the case? Please let me know so that we can close the complaint accordingly. Thank you.

Dear ramzis88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.