The player from Texas is experiencing a delay with their pending withdrawal of $1919.10 from BitStarz Casino. Despite previous withdrawals being processed in minutes, this request has taken significantly longer. The player later confirmed his withdrawal was processed and the money reached him. We marked the complaint as resolved.
BitStarz Casino - Player’s withdrawal is delayed.
Amount: $1,919
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
ive been using BitStarz since last year and I fear I’ll succumb to the same fate as other customers. Currently my withdrawal of $1919.10 USD has been pending review now for a while after my past withdrawals has only taken minutes. I’ve researched and came across other players who has been using BitStarz for years successfully losing money and had no problems until the players themselves became successful. Then that’s when the denial of withdrawals and closed account came into effect. On top of the withdrawal that’s in question I have another $500 USD in my account and none of it is locked into an active bonus.
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2 months ago
I have then lost all of my money. And then turned my luck around and grew my account to $3545. Made a request to withdrawal and now my account is disabled.
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2 months ago
Update, I’ve been paid out and I would like to recant my complaint. And my account wasn’t actually disabled I was just having technical trouble logging in.
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2 months ago
Dear Midcloud409,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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