BitStarz Casino - Player's regular deposit options have been removed.

Hello. I have been registered with the aforementioned casino for many years and have always been very satisfied with the offerings and especially the service.

Up until now, I've used MASTERCARD, MiFinity or Skrill for payment. Dozens of trouble-free deposits and withdrawals. All of a sudden, without any explanation, all of my deposit options have been removed, leaving only BitCoin, Etherum, and another cryptocurrency available. When I asked the support team, all I received, besides a promotion on how fantastic cryptocurrency is, were prewritten responses without any rationale.

Are you familiar with such a procedure, can you imagine any reasons for it? Especially since bitstarz is always considered very reliable, which genuinely confuses me 😕

Dear stickphil,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

How long have you been experiencing difficulties with the available payment methods?

Could you please send here the screenshot of your available deposit/withdrawal methods?

Have you tried communicating the issue with customer support via live chat as well as email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear stickphil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.