BitStarz Casino - Player’s complaining about overall casino experience.

an alleged maintenance was done while on the game of poisedon which kicked me off the game during bonus round when I was able to resume the game I won from the bonus 1.80 which, did not apply to my account because "I was out of funds during the time of resumption" regardless of being out of funds or not my 1.80 should have still been distributed or reimbursed which it was not nor was the casino willing to correct the issue. This casino has done on more than one occasion disrespected me be it through emails with disrespectful language in the "advertising" very condescending. Another time, they lied to me in order to keep my funds and proceeded to tell me to deposit more in order to get a refund, they told me usa players are not allowed to play at their casino which is an absolute lie. And if they are not allowed to have usa players then they are violating that rule many usa players use the site that I KNOW and have witnessed them playing at bitstarz. I asked for them to close my account on behalf for non-compliance and willfully cheating me out of my funds. I tried to rectify the issue by discussing with them in chat and reopening my account they said they would close my account if I had the nerve to bring up the issue again which is not practical or sensible. I will have it closed if they continue to not fix the issue respectively.

Dear gonly7731,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear gonly7731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.