The player from Czech Republic had his bonus winnings cancelled after requesting deactivation of a promotional offer. After a closer examination, we ended up rejecting this complaint as unjustified.
BitStarz Casino - Player’s bonus winnings have been voided.
Amount: €600
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The casino kept the amount of 600 euros. I received a 100% deposit. Then I wanted to cancel the bonus.
Automatic translation:
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3 years ago
Dear Petr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.bitstarz.com/bonus-terms-and-conditions:
"When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement."
Do I understand it correctly that you have deposited €100 and received 100% bonus? Subsequently, after accumulating €600 in winnings, but before completing wagering requirements, you requested your bonus to be cancelled, is that correct?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Dear Petr,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
That's exactly what I pani in support ptal.kolik grabs a casino if you cancel bonus.pani know? From the purpose? 🙂 was well aware of the vse.stacilo carry you only napsat.ted already it is a lot better jedno.je kasin.a they don't act like thieves like that.
Edited
Automatic translation:
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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