HomeComplaintsBitStarz Casino - Player’s bonus winnings have been voided.

BitStarz Casino - Player’s bonus winnings have been voided.

Amount: €600

BitStarz Casino
Safety Index:Very high
Submitted: 19 Sep 2020 | Case closed : 28 Sep 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Czech Republic had his bonus winnings cancelled after requesting deactivation of a promotional offer. After a closer examination, we ended up rejecting this complaint as unjustified.

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4 years ago
Translation

The casino kept the amount of 600 euros. I received a 100% deposit. Then I wanted to cancel the bonus.

Automatic translation:
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4 years ago

Dear Petr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.bitstarz.com/bonus-terms-and-conditions:

"When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement."

Do I understand it correctly that you have deposited €100 and received 100% bonus? Subsequently, after accumulating €600 in winnings, but before completing wagering requirements, you requested your bonus to be cancelled, is that correct?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Edited by a Casino Guru admin
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4 years ago

Dear Petr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago
Translation

That's exactly what I pani in support ptal.kolik grabs a casino if you cancel bonus.pani know? From the purpose? 🙂 was well aware of the vse.stacilo carry you only napsat.ted already it is a lot better jedno.je kasin.a they don't act like thieves like that.

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Automatic translation:
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4 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

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