The player from Armenia has used a wrong currency to send funds into his casino account. After a closer examination, we ended up rejecting this complaint as unjustified.
BitStarz Casino - Player has deposited funds using incorrect currency.
Amount: 611 ₮
BitStarz Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
I had made deposit 611 USDT to bitstarz ERC chain, unfortuntelly Bitstarz not support usdt refuse add the balance on my account or refund after that bitstarz banned my account for no reason?
Txid for 611 USDT transaction
0x6009375d1b3912c368fa4451fb97acc0ef2300bd882cd9f19f61ad5abc03db8e
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2 years ago
Dear wyyai11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised how to proceed with your refund request? Have you discussed the option of depositing this specific currency into your account beforehand?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue and receive your funds as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Hi Petronela
My account its been fully verified and been with bitstarz long times, they said unfortunlly they refund wrong coin, but i had same happened on different casino its easy to fix it, btw my acconted its been disabled since i contact support team regarding this matter
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2 years ago
Is there any relevant communication between you and the casino that you could forward to me, please?
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2 years ago
Dear wyyai11,
I'm truly sorry but my only recommendation would be to be more careful in the future when sending cryptocurrency to your casino account. Please check each time that the casino e-wallet is compatible with your chosen cryptocurrency.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
