BitSpinWin Casino - Player’s deposit has been confiscated.

I spend a good amount of money with this site although I have other choices....I made a deposit earlier in the day yesterday I went to my other site where you hff ave to copy and paste their bitcoin address for deposit well for some reason bitspinwin`s bitcoin address was on my clipboard so I accidentally pasted it from my clipboard. When my deposit didn't post I asked a real customer support agent from the other site what happened. They informed me that it wasn't their BTC address. I inquired with bitspin win and they said they would check but it didn't clear the blockchain yet and I was told DC they couldn't help me until it closed. After it did they told me they weren't going to credit my account for $60 and refused a refund. To make matters worse they totally abused me. They shouldn't have accepted the money. They ripped me off! Read my review on trust pilot.

Dear alicerenee953,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitSpinWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that instead of one deposit to the casino you made 2?
• Could you please share a screenshot of your deposits as they appear in your transaction history found in your player profile if available?
• Could you please share the hash of the transactions made that day to the BitSpinWin Casino?
• In their responses to you, the casino seems to justify its decision to not credit the amount due to a limit on the usage of the particular wallet. Is this mentioned on the website at all? Could you please post a screenshot of what the casino refers to if possible?
• You can post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alicerenee953,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email.

I apologize for not replying sooner.

Is it possible for you to post the information regarding the hash of the transaction?

Is the information the casino responded with here valid from your point of view?

They should've never accepted the money

Dear alicerenee953,

We'll try to contact the casino and assist you, however, we'll need the information regarding the transaction, specifically the hash a long string of numbers and letters. You should be able to view this information in your crypto wallet. Share it here or send the information to my email at tomas@casino.guru

Dear alicerenee953,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.