BitSpinWin Casino Review

The player from the United States had encountered difficulties with multiple verification requests while attempting to withdraw money from the casino. Despite our team's efforts to resolve the issue, the player did not respond to our inquiries and failed to provide the necessary information. Therefore, we were unable to investigate the issue further and had to reject the complaint.

The player from the US had been asked to pay for expedited withdrawal and was informed that the process would take 24 hours. However, the casino then instructed him to withdraw in Dogecoin and wait an additional 8 hours, citing high Bitcoin fees. The player did not respond to our messages and inquiries, so we were unable to proceed with further investigation or provide potential solutions. Consequently, the complaint was rejected. Despite this, the player retained the option to reopen this complaint in the future.

The player from Texas had struggled with further identity verification when he tried to withdraw money from the casino. Despite having sent numerous photos for verification, all were denied and the player still could not cash out. The player insisted that he was already verified and should not have needed to go through this process again. We attempted to reach out to the casino for clarification and to mediate the issue, but received no response. Given the casino's lack of cooperation and absence of a valid license, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from the US was experiencing difficulties withdrawing her winnings of $125 from an online casino due to a discrepancy in the expiry date of her ID registered with the casino and her current valid ID. Despite her attempts to verify her identity, her requests were continually denied. The issue was eventually resolved when the casino agreed to let her create a new account using her current valid ID. The player expressed her satisfaction with the resolution and thanked the complaints team for their assistance.

The player from the United States reports multiple issues including bad customer service, lack of clarity on withdrawal limits, and deposit delays. His latest deposit has not been credited despite providing proof, and he has received inconsistent responses from different support agents. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Iowa requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.