Crown Coins Casino review

The player from Texas had a complaint regarding a declined redemption of $3,171.90, which resulted in the removal of his entire SC balance. He claimed that the reason given, a “Coinback adjustment,” did not match his Coinback history, and he sought a breakdown of the adjustment calculation along with a fair review of his case. The issue remained unresolved as the player did not respond to our inquiries, leading to the complaint being rejected.

The player from Arkansas withdrew $6,000 and $13,000 but only received the first amount. After submitting verification for the second withdrawal, her account was closed for suspected fraud. She became locked out of her account and was unable to retrieve her funds. The Complaints Team investigated the issue but concluded that the casino was uncooperative and unwilling to resolve the matter. The complaint was marked as unresolved, and the player was advised to contact an alternative dispute resolution service for further assistance.

The player from Mississippi had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player expressed frustration over a lack of communication from the casino and repeated verification requests. After further communication, a support team member successfully resolved the issue within a day, leading to the player's satisfaction with the outcome. The complaint was ultimately closed due to the player's lack of response to follow-up inquiries.