Crown Coins Casino review

The player from Florida had won a $1,000 jackpot but had her account locked after redeeming her winnings due to an alleged policy violation regarding multiple accounts. She explained that an account had been created in her name without her permission and sought resolution to receive her winnings. The Complaints Team requested additional information and evidence to investigate the claim but did not receive a sufficient response from the player. Consequently, the complaint was closed due to lack of communication.

The user has a $78 balance in their casino account but is unable to withdraw it, as all withdrawal attempts are automatically canceled despite providing the requested personal information. The funds are returned to the casino account each time, preventing successful payment. The user requests that the issue to be investigated and facilitating his withdrawal, with screenshots available as evidence.

The player from Texas had a complaint regarding a declined redemption of $3,171.90, which resulted in the removal of his entire SC balance. He claimed that the reason given, a “Coinback adjustment,” did not match his Coinback history, and he sought a breakdown of the adjustment calculation along with a fair review of his case. The issue remained unresolved as the player did not respond to our inquiries, leading to the complaint being rejected.