Real Prize Casino Review

The player from Missouri had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team explained that withdrawal delays could occur due to KYC verification or high withdrawal volumes and advised waiting at least 14 days before filing a complaint. After the advised period, the player confirmed receipt of the withdrawal, and the issue was marked as resolved by the Complaints Team.

The player from Texas had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was advised to wait at least 14 days for the withdrawal to be processed, considering possible delays due to KYC verification or high withdrawal volume. After the recommended period had passed, the player failed to respond to follow-up inquiries from the Complaints Team. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Minnesota's verified RealPrize account had been terminated after winning $95,916.59 due to claims of "duplicate accounts," which he alleged was a misunderstanding. He requested the release of his winnings or proof of any duplicate-account activity. The Complaints Team was unable to proceed with the investigation or provide potential solutions due to a lack of response from him, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Illinois faced significant issues with withdrawing her balance from REAL PRIZE due to ongoing address verification problems, despite having provided multiple documents over the past year. She received conflicting messages about her verification status, which caused frustration and distrust in the process. The Complaints Team extended the response time for her to provide additional information, but ultimately, the complaint was rejected due to her lack of response.