HomeComplaintsBitsler Casino - Player has experienced a technical glitch.

Bitsler Casino - Player has experienced a technical glitch.

Amount: €500

Bitsler Casino
Safety Index:High
Submitted: 09 Mar 2021 | Case closed : 24 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom has experienced a technical glitch while playing roulette. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Last bet I made on this casino, roullete was a winner.

https://imgur.com/a/eMOZ8f9


But now my balance is not here, no withdrawals, no further bets, and theyre not fixing it.


Avoid this scam casino.

Public
Public
3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru? How much were the total balance and the last placed bet?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Public
Public
3 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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