The player from Brazil had an issue with his second deposit of 18.815006 USDT via a cryptocurrency wallet into his casino account, as the balance had not been updated. Despite his attempts to contact the casino's support team, he had received no response. After he forwarded the payment receipt and relevant communication to us, the casino finally credited his balance after almost a week. However, due to the negative experience, the player had decided not to play at the casino anymore. We had marked the complaint as resolved.
BitKong Casino - Player’s deposit is not reflected in his casino account.
Amount: 19 ₮
BitKong Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Deposited 18.815006 USDT on this casino since day 17 !
transaction proof here
https://tronscan.io/#/transaction/aaeb6bdf846e1c4d74558ebbba48aaf6dd8e34bd5da560d23c38242695316469
Still no coins on my casino balance.
Talked to support, and guess what ?
For WHOLE WEEKEND they were = OFFLINE (back on monday) warning message on there, and a warning saying TRX transactions (including USDT TRC 20) were suffering delays.
Seriously ?
2 FULL DAYS delay and no ETA of fixing at all ?
Also no support to take care of anything cuz it was '' weekend '' ?
I'm sorry but this casino is going down-hill, on a path of degradation and it's not looking good right now!
I want my USDT balance deposited accordingly or a refund of my $ back to my wallet !
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2 months ago
Dear loirorico365,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Was it your first deposit in this casino?
Was it a direct payment or did you use some cryptocurrency wallet?
Please could you forward the payment receipt in PDF format and any relevant communication to veronika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards
Veronika
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2 months ago
Was it your first deposit in this casino?
2nd deposit.
Was it a direct payment or did you use some cryptocurrency wallet?
Cryptocurrency wallet (USDT TRC 20).
Please could you forward the payment receipt in PDF format and any relevant communication to veronika.l@casino.guru?
Done...
Have done that successfully and sent all to your email Veronika, thank you.
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2 months ago
Hello Veronika !
After almost ONE WEEK, the casino have credited my balance!
Finally.....
However very bad experience at this place, which i'll make sure won't be repeated by not playing there anymore.
So the case can be closed.
Thanks a lot for your effort guys, as always.
Love you casino guru.
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2 months ago
Dear loirorico365,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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