Dear Josyanna,
Unfortunately, although I contacted the casino numerous times, they have not replied back to me, and there has been no further progress even after 2 weeks time. There is not much that can be done now without the casino's cooperation, and sadly, we are forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend that you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.
Best regards,
Michal
Casino.Guru
Dear Josyanna,
Unfortunately, although I contacted the casino numerous times, they have not replied back to me, and there has been no further progress even after 2 weeks time. There is not much that can be done now without the casino's cooperation, and sadly, we are forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend that you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.
Best regards,
Michal
Casino.Guru