Bitcasino.io - Player didn’t receive promised cashback.

deceive players they offer 20% cashback for first loss within 7 days but when I lost about 700$ they don't pay cashback as they said on their website

Dear comsu5757,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitcasino.io.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand you deposited 700$ within the first week of playing in the casino?
• Have you opted for the bonus when making a deposit in your account?
• Have you contacted casino support and asked for an explanation, as to why the bonus wasn't credited to your account? What was the response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes i deposited 700$ in my first deposit i participated in the promotion i contacted bitcasino they asked me to verify my identity when i completed the verification they said my account has been de-limited But when I asked for cashback, they didn't answer me

Do I understand correctly you requested the promotion to be credited to you after you already lost your funds?

I'll await your response.

Dear comsu5757,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.