Bingo Olé Casino - Player’s withdrawal has been delayed.

A page that scams people, please do not make any income on this Bingoole and Tragaperras777 pages since they do not pay any refunds. I have been talking for months with a poor operator here in Spain who only pays her for a few hours to answer emails. My case is that I have a refund with eios for more than 3 months that they do not pay me by sending an email every day after 3 months they tell me that they do not have money to pay it. The company is in other countries and tells me that no matter how much I complain and denounce, it cannot do anything to them, that is confirmed by the same operator through an email. A shame 😡 🤦

Dear Clau303,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Frustrating not the following. I feel totally helpless. I explained the withdrawal, which I requested in June through the account that I entered. I have waited 3 months with sending messages almost every day to see what will happen with the refund and what he always answered me is that they have no news. When the 3 months pass, I get a message stating that there are no funds to pay the refunds and it is returned to my player account. Now I can't request it again because: 1 The page doesn't allow me to refund if you haven't entered in the last 30 days. But of course I can't enter because I have a balance above €10. This is a joke for not paying me. I 2 reports that they have no money to refund. I am going to continue claiming by various means but it is unfair.

Thank you very much, Clau303, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok, but any solution? Or does it happen to another partner for what?

Hello Clau303

I'm Michal and I have taken over your complaint. I have reviewed your case and would like you to confirm what is the disputed refund amount, that the casino can not pay?

I will contact the casino to see if I can help. We would like to invite Bingo Olé Casino to join the conversation.

Dear Bingo Olé Casino,

Can you please provide information regarding the player's denied refund?

The refund amount is €1,500. Thank you.

I don't think they will answer and if they do, they will send a cordial message to look good like the ones they sent me every time I asked them about my refund. If you know where else I can go to report, please tell me. These pages should not work play with people. Thank you

Dear Clau303

I understand how frustrating the waiting must be, but we need to give Bingo Olé Casino time to respond. Unfortunately, I have received no response from the casino yet, but I will keep on trying.

Bingo Olé Casino used to hold a license from Gaming Curacao, although they have this mentioned in their T&C's:

" Bingo Olé is a trademark of Crackerjack Entertainment Limited, Reg No. 168,985, which has its registered office at 9 Barrack Road, Belize City, Belize, Central America, licensed to conduct online gambling operations by the Government of Curacao under license 365/JAZ, sublicense GLH-OCCHKTW0701152018"

we were unable to verify this, so we can not confirm if Bingo Olé is still licensed. If you feel you want to take this complaint further you can contact Curacao Gaming authority. In Curacao, there are 2 separate license operators, though they are both endorsed by the Curacao government they have separate company registers. You can contact them at complaints@gaminglicences.com , certria@gaminglicences.com or info@gaming-curacao.com and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Buenas tardes. Any other way or contact to be able to continue claiming this in some way. Given the result, "null" response from eyos. Thank you.

Dear Clau303

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

As mentioned previously although we were unable to confirm if Bingo Olé is still licensed. The only thing I can recommend is to contact the Curacao Gaming authority. In Curacao, there are 2 separate license operators, though they are both endorsed by the Curacao government they have separate company registers. You can contact them at complaints@gaminglicences.com , certria@gaminglicences.com, or info@gaming-curacao.com and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

In the future, when you don't want to go through this kind of experience, I would kindly advise you to take a moment and read a review of each casino before you start playing and only play in licensed casinos with a good rating. We pride ourselves on having one of the largest casino reviews databases on the market where we fairly review and rate every casino so the players can see what they can expect from each casino and freely choose where to play. 

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.