HomeComplaintsBingo Bonga Casino - Player’s withdrawal has been cancelled.

Bingo Bonga Casino - Player’s withdrawal has been cancelled.

Amount: €1,800

Bingo Bonga Casino
Safety Index:High
Submitted: 03 Dec 2022 | Case closed : 20 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany had their winnings voided without any further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Worst thing I've ever seen, 1800 euros disappeared from my account.

After dozens of emails and conversations with the staff, I received no response.

This site is the biggest scam!!!!

Automatic translation:
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1 year ago

Dear diaconucostinradu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without an active bonus? Have you withdrawn any funds from this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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1 year ago

Dear diaconucostinradu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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