The player from Germany had their winnings voided without any further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Worst thing I've ever seen, 1800 euros disappeared from my account.
After dozens of emails and conversations with the staff, I received no response.
This site is the biggest scam!!!!
Dear diaconucostinradu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without an active bonus? Have you withdrawn any funds from this casino previously?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela