BillionVegas Casino - Player’s refund has been delayed.

This company told me 6 months ago that they would refund all of my deposits and they have not

They have ignored me for 6 months by emails banning me on chat nobody wanting to help could not give care less

refuse to give ADR commission or regulator and have a fake license and seriously don’t care how they operate

They are a absolute disgrace of a company and can’t get away with this

Dear ogorman365,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals or refunds to take a couple of days or even weeks to get fully processed. Nevertheless, six months is more than unusual. Could you please clarify based on what ground you were promised a refund? Was it a refund of your deposited funds or any lost bets?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good Afternoon

A refund of all deposits with this company was promised in full and they told me it would take 4-6 months which is a joke

They have ignored all line of communication and the live chat team do nothing and cut and ban you on chat

It was agreed because of a gambling issue and they simply don’t care how they operate or treat people

I have sent you some correspondence now 👍

Thank you very much, ogorman365, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok Thank you

Hi ogorman365,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you for your assistance

They have ignored me for 6 months

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They will not respond

They don’t care about their reputation and they just ignore people who need assistance

Dear ogorman365,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards, Jozef