The player from North Rhine-Westphalia had deposited money into his casino account using BTC, after which his account was immediately locked without any clear explanation. He had sought an explanation and a return of his deposit. After our team had reached out to him for more information, he did not respond. Consequently, we were unable to investigate further and had to reject the complaint.
BigWin Casino - Player's account blocked after deposit.
Amount: €30
BigWin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello, I created an account there and deposited money via BTC. Right after I deposited the money, my account was locked. The reason given was "permanently closed per the administration's decision". What happens now to my money, why is the account locked only after I have transferred money?
Automatic translation:
Public
Public
7 months ago
Dear frankschmank99,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigWin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise when exactly was your account blocked?
- Have you asked the casino to refund your deposited funds? With what result?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
