HomeComplaintsBigFafa Casino - Player’s deposit has never been credited to his casino account.

BigFafa Casino - Player’s deposit has never been credited to his casino account.

Amount: 2,000 INR

BigFafa Casino
Safety Index:Below average
Submitted: 02 Jun 2023 | Case closed : 19 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

thIS CASSINO IS FRAUD WHERE IN THEY Guys Dont play on the website they wil take your money nddo not deposit in your account and customer service will not give any reply worlds worst website with no customer care


do NOT PLAY

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1 year ago

Dear sj4884,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino when placing your last deposit? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

They have taken my money and not deposited in the account I have not availed any bonuses

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1 year ago

Money has been debited from my account but not credited in the account

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1 year ago

I see. Sorry for the misunderstanding. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

 

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru

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1 year ago

Worst response se my bank says money is deposited in casino but not yet reflecting bigfafa is worst site do not promote it

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1 year ago

Could you please advise if it was your first deposit in this casino?

Please forward your payment receipt to petronela.k@casino.guru

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1 year ago

Dear sj4884,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

Edited by a Casino Guru admin
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