BigFafa Casino - Pelaajan talletusta ei ole koskaan hyvitetty hänen kasinotililleen.

thIS CASSINO IS FRAUD WHERE IN THEY Guys Dont play on the website they wil take your money nddo not deposit in your account and customer service will not give any reply worlds worst website with no customer care

do NOT PLAY

Dear sj4884,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino when placing your last deposit? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They have taken my money and not deposited in the account I have not availed any bonuses

Money has been debited from my account but not credited in the account

I see. Sorry for the misunderstanding. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru. 

Worst response se my bank says money is deposited in casino but not yet reflecting bigfafa is worst site do not promote it

Could you please advise if it was your first deposit in this casino?

Please forward your payment receipt to petronela.k@casino.guru. 

Dear sj4884,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.