Dear Marciaivan32,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigFafa Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player in the casino?
- Have you contacted casino support regarding the issue? What response have you received?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Marciaivan32,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigFafa Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player in the casino?
- Have you contacted casino support regarding the issue? What response have you received?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas