BigBoost Casino - Player's winnings not added to account.

I placed bet and won few amount but the winning amount not added. So i contacted with relevant screenshots but they said your bet rejected. I totally disspinted. I placed bet and accepted and won its in history also i followed up again but no use. Seems it's a fraudulent platform. Here no facility to upload screenshot otherwise you people realise fast. Totally disspinted with Big Boost platform 

Dear rkrashitraders,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if the bet that was initially accepted but later rejected was returned to your active balance?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your cooperation.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I placed bet of Rs 300 and it accepted and won Rs 7500. Immediately I had a chat with Game provider agent and asper him it happened due to technical irregularities and money will give back. Regarding this I had chat with casino live agent and asper them my bet rejected hence initial bet amount is Rs 300 added to my account. What justice is this. I asked Without accepting a bet how I can participate in a game ?. The winning amount showing in game history how it is. Rejected round never will show history. I think they are trying for a fraudulent treat. The game and chat screenshots shared are self explanatory.

Hi rkrashitraders,

Kindly allow the casino additional time to investigate the round with the game provider. Given that the incident occurred only 4 days ago, we will follow up with you next week. I truly hope that by then, the issue will be resolved.

Thank you very much for your patience.

Kindly note that the issue resolved now. Yesterday the winning amount added to my account. Thankyou for the support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rkrashitraders, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru