The player from India had deposited 5000 Rs at Bigboost casino after receiving a promotional email but only received 1000 Rs as a cashback, despite being promised 5000 Rs. When he questioned the discrepancy, the casino claimed he was only eligible for the lesser amount. The Complaints Team had attempted to gather additional information from the player, including promotional details and communication with the casino, but the player did not respond to these requests. As a result, the complaint was rejected due to lack of information.
BigBoost Casino - Player is dissatisfied with the amount of his cashback bonus.
Amount: 4,000 INR
BigBoost Casino
Safety Index:Below averageSafety Index
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5.5
BigBoost Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
i got promotional mail from bigboost .that i am eligible for 5000 rs money the next deposit i make i did deposit the 5000 rs .they said we will give 5000 rs moneyback on monday but they only credit 1000 rs on monday when i asked where is remaining 4000 rs they said you are only eligible for 1000 rs .they are making fool of innocent people
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2 months ago
Dear moneysharma100,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please forward me the promotional email you received from the casino at veronika.l@casino.guru?
Did you lose the entire deposit of 5000 INR?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Please send me the full email, not just a screenshot. As I mentioned, my email address is veronika.l@casino.guru.
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2 months ago
Thank you for your email. Could you check if the promotion is visible in your profile and, if so, send me a screenshot of the Terms and Conditions for this specific bonus? The promotional email mentions that the cashback can be "up to ₹5,000 in cash," so it seems that this amount may vary.
I look forward to hearing from you and assisting you further.
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2 months ago
Please forward me the entire communication between you and the casino live chat support regarding the amount of cashback you received at veronika.l@casino.guru.
