Big Wins Casino - Player has issues with account verification.

Good Afternoon

I seem to be on here quite alot. I am now having issues with bigwincasino.bet. I am unable to verify account as the option is not avalible on account. I have tried there chat system and they have sent me instructions but the option is not avalible and they then just cut you off when they have no answers

Thanks for the help in advance

Trevor ****

Dear trevor5889,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Big Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please send me the screenshot from the account where the option should be available and also could you please send me your recent interaction with the casino regarding the issue?

Kindly post the screenshots here or send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear trevor5889,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good Afternoon I have received an email today to say there was a mistake there end and my account is now verified. Appreciate the help.any Thnaks

Dear trevor5889,

I'm glad to hear that the casino verified your account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru