The player from Germany has requested several withdrawals two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.
BetWorld247 Casino - Player’s withdrawals have been delayed.
Black points: 83
Amount: €550
BetWorld247 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
BetWorld247 Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
8 months ago
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2 years ago
Translation
Hello everyone,
I've been waiting for my payouts of 550 euros since May
I wrote over 50 emails the last 15 emails went unanswered!
I was lied to every time
and always comforted!
I'm currently unemployed and I can use the 550 euros so well!
I will never gamble again it's really bad
I just want my money
Automatic translation:
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2 years ago
Dear Seba1205,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that payments are still pending inside your account without being processed? Have you been given any explanation of what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
It was always put off
It said next week!
then again next week!
lied again and again
I have no more trust
many customers are waiting for their money!
that is very dubious there!
I just want my 550 euros to be paid out and then it's ok
I have uploaded screenshots
they no longer answer questions
and the payment start since May 24th in pending !!
I would like a concrete answer when I will get my money
it's so bad
as disrespectful and as cruel as betworld247 keeps people waiting
I feel very cheated and just want my money
Automatic translation:
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2 years ago
Dear Seba1205,
Could you please confirm that your account has been successfully verified and advise if your winnings were accumulated with or without an active bonus?
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2 years ago
Translation
Hello, everyone ,
yes my account is verified and
I won the money without a bonus !!!
I have already received a payout but only after more than 1 month !!
now they don't pay anymore
I just want to refresh my 550 euros and
then nothing more to do with Betworld247
can you help ???
Edited
Automatic translation:
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2 years ago
Thank you very much, Seba1205, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Seba1205,
I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.
We would like to invite BetWorld247 Casino to join the conversation.
Dear BetWorld247 Casino,
Can you please provide some information regarding the player's long withdrawal waiting time?
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Why close??
I want an answer
and my money back
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2 years ago
Translation
They can no longer be reached by email
what shoud that ????
what scammers
I want my money
Automatic translation:
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2 years ago
Hello Seba1205
I fully understand your frustration but we still need to give BetWorld247 Casino time to react. However, I would like to put to your attention the fact that BetWorld247 Casino is recently a bit less cooperative with responding to complaints. Regardless of this, we keep on trying.
Best regards,
Michal
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2 years ago
Translation
But what can you do against the companies?
That's cheating
Automatic translation:
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2 years ago
Translation
Man, what's that supposed to mean???😭😭😭😭
I need the money
I am unemployed !!!!
Why are they so heartless
I want the money
Automatic translation:
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2 years ago
Dear Seba1205,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful.
BetWorld247 Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know how the MGA responded (michal.k@casino.guru)
We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.
We wish we could be of more help.
Best Regards
Michal
The casino can reopen this complaint anytime.
