The player from Germany requested a withdrawal and the payment was delayed due to a problem between the casino and the bank. The complaint was successfully resolved and the player received their payment.
BetWorld247 Casino - Player’s withdrawal has been delayed.
Amount: €350
BetWorld247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello
i just want to withdraw my credit.
Payout limit 50euro 3 payouts max per week, questionable.
verified my account and everything.
first payment requested. withdraw: 12/03/2021 6:19:09 PM
so far still nothing ...
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2 years ago
Dear kinglacoste,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello Thank you for the quick reply
Yes, my account is verified & had nothing to do with bonuses.
Payouts were also confirmed should be on my account within 2-5 days, but a few hours ago I received a message from the casino that they had "problems" with their banks and have now changed this and decided to switch and it will be paid out in 1-2 days If so, I will now wait again and will get back to you immediately.
Mfg MK
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2 years ago
Thank you, kinglacoste, for your reply. Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
I will set the timer to additional 6 days and if there's no development by Thursday, we will intervene. Your patience is very much appreciated.
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2 years ago
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thank you for that unfortunately it hasn't happened yet
Many thanks in advance
Mk
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2 years ago
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And still nothing done with a little one just gets really angry !!
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2 years ago
Thank you very much, kinglacoste, for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello kinglacoste,
I have reviewed your case and will contact the casino to see if I can help.
We would like to ask BetWorld247 Casino to join the conversation. BetWorld247, can you please provide an update on the status of the player's withdrawal?
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2 years ago
Hello,
We are deeply sorry for the inconvenience and we are doing our best to resolve the problem. All we can say is that the problem is in the bank as they have some issues with their API and they are still trying to fix it.
Once again, we are sorry for the delay, but we can assure you that we are doing all we can to resolve your problem.
Thank you for your patience.
Best regards,
BetWorld247
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2 years ago
Translation
Hi.
Thank you very much Adam in advance.
I'm curious whether it will finally arrive in my bank account as promised today ...
Since December 3rd, 2021 the first payment as pending .... & nothing ....
as long as it is difficult to believe the said problem of the (bank).
Mfg ... Mk
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2 years ago
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Hi
That meant it should be there until 12 o'clock on Monday yesterday, but of course not
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2 years ago
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Hi.
Payout was promised to me by (Betworld247) should be on my account by 12 o'clock on Monday which was or is not. I really think it's a cheeky one is happy that the problem has been accepted & finally solved, but not as empty promises you can't tell me that the bank has existed since 3.12 (problems) so sorry stop by then your (WORD).
.......... pays me my payout and all the money in my account and that's all I don't want!
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2 years ago
BetWorld247,
Please respond. What is the current status of the payment? Has the bank issue now been resolved?
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2 years ago
Translation
Before Christmas, all players are paid. Some before, some later. Due to too many waiting times and a long time to solve the problem, the plan was canceled, but not everyone can be reached on a daily basis and the bank has a limit .....
😀 😀 😀 ... sry should be enough now it really means before christmas please take a look at the date BETWORLD247 really because at some point you can no longer stick to the automatic answers ............ .......
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2 years ago
We would like to ask BetWorld247 Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Hi we had problem with bank and its resolved. We give all our player alternative to go muchbetter and astropay for payout. Its E wallet and its fast. As we know, Kinglacoste has done on that way and resolved the problem. Other users are payed and its going to be payed without the problem in the future. Thank you
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2 years ago
Thank you very much for the update BetWorld247.
Dear kinglacoste,
Can you confirm that the matter has been resolved?
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2 years ago
Translation
Hello yes it was clarified, thank you very much for your help, greetings and a happy new year to all
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2 years ago
Hello kinglacoste,
I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
All the best and a Happy New Year,
Adam
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