The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
BetWorld247 Casino - Player’s struggling to withdraw his winnings.
Amount: €180
BetWorld247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited and paid out at this casino via mutchbetter. Now I wanted to make a payout again with mutchbetter and the error "Payout failed" always comes up. Contacted support, they said there was a problem with mutchbetter. I then contacted Support MB to ask if there were any technical problems, they confirmed that everything was OK and that there was no reason why I couldn't pay out to my account. I had passed this information on to Support Casino, who said a little patience would follow. Yes, I've been waiting for 36 hours!! Nati I have now searched for reports on the net and found that many other players had the same problem and the same statement from chat and that February / March 2022 and had to wait forever until they could pay out. I confronted the casino with this and no longer get an answer. It's common practice at this casino to block the payout internally and blame it on the provider. This is really the very worst, you will be lied to in the chat and put off thinking so that you can use your profit again and lose. I think I can wait forever until I can pay out, what can I do about it? This casino should be blacklisted or better yet shut down something outrageous honestly.
Automatic translation:
Public
Public
2 years ago
Dear rayman0203,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past? Do I understand correctly that the withdrawal has been requested on the 2nd of April?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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