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Hello, I deposited and paid out at this casino via mutchbetter. Now I wanted to make a payout again with mutchbetter and the error "Payout failed" always comes up. Contacted support, they said there was a problem with mutchbetter. I then contacted Support MB to ask if there were any technical problems, they confirmed that everything was OK and that there was no reason why I couldn't pay out to my account. I had passed this information on to Support Casino, who said a little patience would follow. Yes, I've been waiting for 36 hours!! Nati I have now searched for reports on the net and found that many other players had the same problem and the same statement from chat and that February / March 2022 and had to wait forever until they could pay out. I confronted the casino with this and no longer get an answer. It's common practice at this casino to block the payout internally and blame it on the provider. This is really the very worst, you will be lied to in the chat and put off thinking so that you can use your profit again and lose. I think I can wait forever until I can pay out, what can I do about it? This casino should be blacklisted or better yet shut down something outrageous honestly.

Hallo, habe bei diesen Casino über mutchbetter eingezahlt und ausgezahlt.Jetzt wollte ich wieder eine Auszahlung durchführen mit mutchbetter und es kommt immer der Fehler "Auszahlung fehlgeschlagen" Support kontaktiert deren Aussage Problem mit mutchbetter. Habe danach Support MB kontaktiert um nachzufragen ob es technische Probleme gibt die haben mir bestätigt das alles OK sei und es keinerlei Grund gibt warum ich nicht auf meinen Account auszahlen kann. Diese Info hatte ich weitergeben an Support Casino die meinten ein bisschen Geduld geht nachher. Ja seit 36stunden warte ich!! Nati habe ich jetzt Erfahrunsberichte im Netz gesucht und dabei festgestellt das viele andere Spieler identisch das gleiche Problem und die gleiche Aussage von Chat hatten und das Feb. / März 2022 und ewig warten mussten bis sie Auszahlen konnten. Habe Casino damit konfrontiert bekomme keine Antwort mehr . Das ist in diesem Casino gängig die Auszahlung intern zu blockieren und es auf den Anbieter zu schieben. Das ist echt das allerletzte, man wird belogen im Chat und hingehalten denke damit mein sein Gewinn wieder einsetzt und verliert. Denke ich kann jetzt auch ewig warten bis ich Auszahlen kann, was kann man dagez tun? Dieses Casino sollte auf die Blacklist kommen oder noch besser geschlossen werden sowas unverschämtes ehrlich.

Dear rayman0203,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past? Do I understand correctly that the withdrawal has been requested on the 2nd of April?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear rayman0203,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.