The player from Germany was experiencing difficulties withdrawing their winnings due to transaction limits. We rejected this case because the player stopped responding. The casino later informed us that the issue had been caused by an error in the system which allowed the minimum limit for withdrawals via Wire Transfer to be higher than the maximum limit. The error has been fixed.
BetWorld247 Casino - Player's struggling to withdraw their winnings.
Amount: €245
BetWorld247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good evening,
Despite negative experiences, I played again at this dubious casino and made a bet in the sports betting area.
Now I'm trying to make a withdrawal, but I'm just kidding. I can only pay out via bank transfer, the minimum amount for this is € 50, that's no problem. But the maximum amount that I can withdraw is a proud € 20 without any point. That means I cannot initiate a payout because I am being ripped off from the start.
My customer account is fully verified. It won't be because of that. I'm a little pissed off because the casino doesn't even have a live chat to fix my problem.
So I open this ticket with the hope of getting this meager amount paid out as quickly as possible.
Automatic translation:
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2 years ago
Dear iBublik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Since I'm sure it's just a mistake on the website, could you please advise if you have tried communicating this issue with the casino directly? Have you actually tried to place a withdrawal inside your account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Good day,
I have opened a ticket with BW247. My withdrawal limit has been increased to € 50. This is not a bug, according to the casino, my withdrawal limit was automatically set by the system based on my deposits.
In my opinion, this is complete nonsense, as I now have to divide my "small win" of € 250 into five payouts. According to the casino, you can only make three withdrawals a week. It's all very suspect. My first payout hasn't been processed either.
Unfortunately, I only read in retrospect that this casino has payment problems and would therefore like to know from a representative of the casino what the point is that I have to pay out € 250 over two weeks. That is really not a large amount.
Automatic translation:
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2 years ago
Thank you very much, iBublik, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Dear iBublik,
I’ll be taking care of your complaint from now on. I’ll contact the casino and see if I can help.
I would like to invite BetWorld247 Casino to join this conversation and participate in the resolution of iBublik's complaint.
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2 years ago
We would like to ask BetWorld247 Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.
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2 years ago
Dear iBublik,
Unfortunately, we still haven’t received any response from the casino. Could you please let us know if there’s been any progress since the last update we received from you?
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2 years ago
Dear iBublik,
I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.
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2 years ago
Dear all,
Unfortunately, we’re forced to reject this case because BetWorld247 has stopped responding to our messages and questions. Without their cooperation, we’re not able to proceed with the investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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