The player from Thailand deposited money that was not credited by the casino. When he inquired, the casino's admin closed the chat and showed no interest in resolving the issue. He considered the casino's actions unfair and exploitative. We advised the player to contact his payment provider for an investigation and request a payment receipt. However, due to the player's lack of response, the complaint was rejected without further investigation.
BETWINNER Casino - Player’s deposit was not credited.
Amount: 52,000 ฿
BETWINNER Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
BETWINNER Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
The casino did not credit my deposit, and the admin showed no interest in resolving the issue. When I tried to inquire, they closed the chat to avoid me, showing no response at all. Beware of this place; there is no fairness, and they exploit their customers. The money I deposited was not credited, and when I asked about it, they made excuses and refused to pay back, acting no different from scammers. This system is the worst I have ever encountered.
Automatic translation:
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6 months ago
Dear apichaikaiwmung,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear apichaikaiwmung,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
