The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BetWarrior Casino - Player believes that their withdrawal has been delayed.
Amount: 481 R$
BetWarrior Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
BetWarrior Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
I requested a withdrawal of 481.03 BRL on 18/07/2023. On the same day, I sent documents for account verification. The withdrawal processing time was supposed to be 72 hours. Today, on 24/07/2023, more than 160 hours after my request, my withdrawal hasn't even been processed. And my documents are still under review. I suspect they haven't completed the document review just to delay the withdrawal. This betting company, BetWarrior, raises many doubts and suspicions. I'm beginning to suspect that this betting company might be a scam. After all, there are hundreds and hundreds of complaints about withdrawals.
Automatic translation:
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1 year ago
Dear rapobp,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Good morning,
The bookmaker just paid me the withdrawal. Can you close the case, please.
Automatic translation:
Public
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1 year ago
Dear rapobp,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
