BetVili Casino - Player’s experiencing problems with withdrawal.

Hello to everyone,

let me tel you my story regarding betvili.

(DAY/MONTH/YEAR)

at 29/4/2021 I requested a withdraw 300 euro.

After 2-3 days passed and my withdraw was still on pending status,I contacted the chat and they were assuring me that the delay is the standar procedure because it was my first withdraw.

I kept waiting,after 5 days(since my request) I sent them again,and they told me the same thing.

since 04-05-2021 I’m trying to contact them to check what’s going on and nobody answers me,suddenly.I’m trying everyday and I got no answer(neither mail too),I don’t know what’s going on.

After almost 10 days(8-5-2021) I cancelled my withdraw and I re-did it(I thought it was maybe a problem?or I have no idea,I thought it would be better,and I requested again).

i have no idea what is happening with that casino,it’s really weird.

they don’t answer me anywhere(chat,mails).

so I got my second withdraw request on pending status since 8-5-2021.

I’ve got my verification approved since day 1,meaning I’m KYC approved so that’s not the problem of my pending status.

I need help..

yours,

thodoris.

Hello Nikolakeas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Just sent.

thanks in advance.

Thank you very much Nikolakeas for your email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello nikolakeas,

I looked at your complaint and will do my best to help you. I would like to invite BetVili Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I just got my money.

they claim that they had technical issues all these days and that’s why there was huge delay.

they also apologised,

thabk you very much for you interest.

Dear nikolakeas,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru