The player from Serbia had claimed that, after he had deposited and won, his account verification became problematic. He had provided a utility bill instead of a bank statement as requested by the casino due to his infrequent use of his bank account. However, when the casino had insisted on a bank statement, which he provided but it showed no transactions, the casino had rejected it. He then felt ignored by the casino. After he had submitted the complaint, the player requested to withdraw his complaint to give the casino a few more days to resolve the issue. Consequently, we had rejected the complaint as per the player's request.
BetToGoal Casino - Player claims scam and account verification issues.
Amount: $500
BetToGoal Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
BetToGoal Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
ITS A CLEAR AND OBVIOUS SCAM. STAY AWAY FROM THIS WEBSITE
DO NOT DEPOSIT ON THEIR WEBSITE.
I deposited, won some money, they asked for verification. I verified my account, I sent all the information they asked for.
The final piece of information was bank statement covering last 3 months. I told them I don't use my bank account that much, can I provide you utility bill instead. I was told by their support agent that's not a problem and I can provide utility bill instead of bank account information (I didn't deposit, neither did I intend to withdraw to the bank account).
Whenever I did upload my utility bill, they changed their mind and told me I need to send bank statement even though we previously agreed I didn't have to.
So, I went to the bank, got the statement, got all the information that shows my name and shows that it's my account, but they didn't accept it because there were no transactions in the past 3 months.
That is because I dont use my bank account, but I still provided them my bank account statement for past 3 months, even though it shows 0 transactions, it still shows my account number, my account name.
After I explain all that they just ignored me and keep ignoring my emails. I will also post this complaint on other different websites in order to prevent people from getting scammed by these losers again.
Also, none of them speak English.
ITS A CLEAR AND OBVIOUS SCAM. STAY AWAY FROM THIS WEBSITE
Public
Public
9 months ago
Dear Gambaman,
Thank you very much for submitting your complaint. I am sorry to hear about the problem you faced with BetToGoal Casino. To better understand your situation, I would like to ask you a few questions.
Can you please let me know which payment method you used to make your deposits? Also, when was the last time you deposited in this casino?
Please note that the casino needs to verify the payment method you used for depositing to ensure that you are the rightful owner of the money you used for gambling.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
The player sent us the following email:
Message: I would like to remove my recent complaint. It's still under review. I would like to give them few more days to fix the issue.
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
