BetToGoal Casino Review

The player from Serbia had claimed that, after he had deposited and won, his account verification became problematic. He had provided a utility bill instead of a bank statement as requested by the casino due to his infrequent use of his bank account. However, when the casino had insisted on a bank statement, which he provided but it showed no transactions, the casino had rejected it. He then felt ignored by the casino. After he had submitted the complaint, the player requested to withdraw his complaint to give the casino a few more days to resolve the issue. Consequently, we had rejected the complaint as per the player's request.

The player from Peru had lodged a complaint against Bettogoal for confiscating winnings and leaving the account balance at 0. The casino claimed the player had multiple accounts but had not shared any proof, labeling it as 'confidential information'. The player insisted that she only had one account. We had attempted to contact the casino for their input and evidence on the matter, but received no response. As a result, we marked the complaint as 'unresolved'. We also advised the player to contact the Antilephone Gaming Authority for further assistance.

The player from Brazil had accused the casino of withholding her winnings, despite having a fully verified account and providing all requested documentation. We attempted to clarify the details of her complaint but received no further responses from her. As a result, we were unable to investigate further and had no choice but to reject her complaint.

The player from Germany activated a 1-week timeout on his account with winnings of €1599.20. The casino cancelled the timeout upon his request, but the player is now requesting his winnings back. The complaint was rejected as the player requested to lift off his time out by his own decision.

The player from Peru reported that BetToGoal had falsely claimed that he requested account closure, and subsequently closed his account. This incident had occurred after a withdrawal of 2,000 dollars. The player insisted he had not requested account closure and suspected the casino was reluctant to pay customers who win. The casino accused the player of violating their terms and conditions by having multiple accounts, which the player denied. Despite our repeated requests, the casino had not provided any supporting evidence. Since we hadn’t received any response from the casino regarding the issue, we were forced to close the complaint as ‘unresolved’. We had reopened this complaint as per the casino's request. However, as the player's issue pertained solely to sports betting, an area in which we lacked expertise, we were unable to assist further and had to reject the complaint.

The player from Peru has had her account closed due to multiple logins from the same IP address. We rejected the complaint because the player's account was blocked due to sports betting activities that violated the casino's policies, and we lacked the necessary knowledge to act on this kind of issue.

The player from Germany, after requesting a withdrawal, found his account blocked - something he didn't request. Emails and live chat inquiries are being ignored and the player can no longer access his funds. The player's issue was related to sports betting, therefore we rejected the complaint.

The player from Croatia has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.