Betti Casino - Player's withdrawal is restricted.

I deposited £20 and didn't play at all. I requested the deposit to be reversed but they told me to initiate any withdrawal i must deposit atleast £100 and play through my deposit 1x.

Dear ronsaver2000,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Betti Casino. I have checked the Payment Policy and this is what I found regarding the minimum withdrawal amounts for various payment methods.

As you can see, for bank transfers, the minimum allowed withdrawal is €100.

Moreover, I have checked the Terms and Conditions, and this is what I found regarding the wagering requirements of the deposited money:

19.All deposits which are not connected to a bonus promotion must be wagered at least one (1) time before the withdrawal can be made to prevent money laundering. At the same time, if any fraud or money laundering is suspected, Betti1.com reserves the right to forfeit all funds on the player's account and close the account without any prior notification.

It is common for casinos to have varying wagering requirements for deposited money. Some casinos may require 1x wagering, while others may require 3x or even higher. I suggest contacting the casino for more information and following their instructions. If you prefer not to complete the wagering requirements, you can also ask about the cost of transaction processing.

Please let us know if this information is helpful. Looking forward to hearing from you. 

Best regards, 

Veronika

Dear ronsaver2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.