The player from the UK had been unable to access their casino account due to continuous server connection issues, with €6,000 pending withdrawal. The player had managed to access the account via a different website and confirmed their funds were still there. However, the player did not respond to the Complaints Team's inquiries about account verification, which led to the complaint being rejected due to lack of communication. The issue remained unresolved.
Betti Casino - Player cannot connect to the server.
Amount: £6,000
Betti Casino
Safety Index:Above averageSafety Index
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6.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
I cannot connect to the server as it’s just continuously saying the server has not been found…I have €6000 in my account!? I have had no correspondence as to what’s happened. Very worried. Please help. Thanks
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9 months ago
Dear prbnmmv4vn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when was the last time you succeeded in accessing your casino account?
- Was your account successfully verified in the past?
- Have you tried any other devices to access your account?
Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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9 months ago
I’ve managed to access the website via a different website!? My money is still there pending withdrawal..
thanks for your help.
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9 months ago
Hi prbnmmv4vn,
I'm happy to hear that you were able to access the website.
- Was your account successfully verified in the past?
Thank you.
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9 months ago
Dear prbnmmv4vn,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
