Betstarexchange Casino - Player’s withdrawals have been delayed.

Have given a withdrawal on 29th Sep 2022 for INR 50000, on 1st Oct 2022 for INR 150000, & on 07th Oct 2022 for INR 100000. All three withdrawal are pending. Have submitted all the KYC Documents, Bank Statements as asked.

After all this also they are not transferring my amount. Kindly do the needful.

BR//

Abhinay

Dear abhinaysingh14,

Thank you very much for submitting your complaint and forwarding the relevant screenshots:

I’m sorry to hear about your delayed withdrawals. Could you please mark them on the screenshots?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

Have u received any update on the above issue?

Thank you very much, abhinaysingh14, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello abhinaysingh14

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Betstarexchange Casino to join the conversation.

Dear Betstarexchange Casino

Can you please provide some information regarding the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear abhinaysingh14

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Betstarexchange  Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.

The player informed us via email that they received the winnings in the end, we will mark this complaint as "resolved" in our system. Do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal