Betstarexchange Casino - Player’s deposit has never been credited to his casino account.

Amount Rs120 debited from my account but not credited to gaming wallet still now. Customer care not responding at all

Dear kumarsanu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino using this specific payment method? Have you contacted your bank already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I already contacted the bank, they are telling amount successfully reached merchant

Could you please advise if it was your first deposit in this casino using this specific payment method? Could you please forward any relevant communication between you and the bank to petronela.k@casino.guru?

It is not first deposit

Sir we are waiting

I fully understand your frustration, kumarsanu. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 15 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I didn't get money till now

Please bear with me for five more days. If there's still no development in your case, we will intervene.

What is this

Dear kumarsanu,

Have there been any developments since our last conversation, please? 

Dear kumarsanu,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.