HomeComplaintsBetstarexchange Casino - Player’s cashback bonus hasn’t been rewarded.

Betstarexchange Casino - Player’s cashback bonus hasn’t been rewarded.

Amount: 50 INR

Betstarexchange Casino
Safety Index:Above average
Submitted: 22 Jun 2021 | Case closed : 08 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from India has tried to redeem a promised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Iam eligible for loss bonus i have registered also but i didn't get till now. While i asked about this in the chat section, customr care executive talk very rashly and they promised that i will get amount before Tuesday 12 mid night. I was asked twice for thet they replied very rashly

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3 years ago

Dear Nishchai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly?

Could you please forward a link of the exact bonus that you are referring to as I couldn’t find any cashback promotion?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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3 years ago

Dear Nishchai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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