The player from Ireland joined Betssen Casino and attempted his first withdrawal in April 2024. After providing KYC documents, the casino rejected his passport, stating it did not comply with their licensing regulations. Despite having Irish residency, the casino asked the player to withdraw his deposit and stated they would close his account, causing him to lose his winnings. The issue was resolved after the casino reconsidered their initial decision, allowing the player to successfully withdraw his winnings.
BETSSEN Casino - Player’s account has been closed due to citizenship issue.
Amount: €3,200.91
BETSSEN Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
BETSSEN Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
