BETSSEN Casino Review

The player from India had faced issues with account verification at an online casino, despite having provided all necessary documents, which hindered his ability to withdraw his winnings. After our intervention, the casino had identified a technical issue with the original payment method that had caused the delay. To expedite the resolution, an alternative payment method had been offered to the player and additional verification had been requested. The player's withdrawal request had been successfully approved and processed. The complaint had been resolved and closed.

The player from India had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The casino identified that the delay in withdrawal was due to incorrect bank information provided by the player and a global maintenance period that affected all their service providers. The casino had offered an alternative payment method, Skrill, to bypass the technical issues with Indian Local Bank transfers. The player confirmed that the issue had been resolved and he had received his funds via the alternative method.

The player from India had encountered difficulties withdrawing 8000 rupees due to lost access to his Astropay account. After he opened a new Astropay account as instructed by Betssen Casino, the account was blocked. The casino then decided to close the player's account and halt the withdrawal process despite the player having provided proof. The casino justified their decision by citing concerns about the security and integrity of their platform after Astropay had blocked the player's account. However, the casino had offered a resolution by suggesting the player either recover his Astropay account or provide an alternative withdrawal method. The player had successfully provided an alternative wallet, which the casino verified and processed the withdrawal. The player confirmed receipt of his withdrawal, leading to the complaint being resolved.

The player from Greece had deposited 80€ and had increased it to 206€ through betting. During account verification, the casino had removed all the player's winnings and requested that they withdraw only the initial deposit and close the account. The player insisted there was nothing wrong with his bets. The casino, however, claimed that the player had been involved in Arbitrage betting, which was against their policies. As the issue was related to sports betting, we were unable to assist the player further and had suggested they submit their complaint to a site that specializes in sports betting-related complaints.The complaint was closed as "rejected".

The player from Ukraine deposited 3 LTC to play on Betssen, raised his balance fivefold, and tried to withdraw. Betssen closed his withdrawal request pending verification, and after his verification, they closed his account and stated they would refund his original deposit. Based on our assessment, we marked the complaint as unresolved due to the casino's refusal to pay the player's winnings. Their justification for this decision was the player's employment in the SEO gambling industry, which we found to be unjustified. At the casino's request, we reopened the complaint as they changed their final decision and agreed to pay the player their winnings. After the player confirmed receipt of the payment through email, we closed the complaint as resolved.

The player from Estonia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia was experiencing difficulties withdrawing their funds because the transactions to preferred payment methods are not possible. The casino responded and stated that one of the documents supplied for verification was older than 60 days, so a newer one was required. Also, the casino advised that the player now had no remaining balance in their account. The player stopped responding to the complaint, so it was eventually rejected.

The player from Turkey is questioning the number of documents which are required for KYC verification even if withdrawal is insignificant. After a closer examination, we rejected this complaint as unjustified.