Our independent casino review team has taken a detailed look at BETSSEN Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. BETSSEN Casino scored a High Safety Index of 8.1, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our BETSSEN Casino review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of BETSSEN Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of BETSSEN Casino, we thoroughly read and reviewed the Terms and Conditions of BETSSEN Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
According to our approximate calculation or collected information, BETSSEN Casino is a small to average-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
Based on our findings, no important casino blacklists feature BETSSEN Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, BETSSEN Casino has scored a Safety Index of 8.1, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Terms and Conditions of BETSSEN Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of BETSSEN Casino during our review.
Player complaints regarding BETSSEN Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 60 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of BETSSEN Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Based on the 28 user reviews of BETSSEN Casino in our database, it has a Mixed User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company information
BETSSEN Casino is owned by Great BDG Randon Entertainment N.V., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
BETSSEN Casino is licensed by Curaçao Gaming Control Board in Curaçao.
Payment options, withdrawal limits and win limits
BETSSEN Casino supports 38 deposit methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Boleto Bancario, Neosurf, Bitcoin (BTC), AstroPay, Bank transfer, Santander, Rapid Transfer, Ethereum (ETH), MuchBetter, Jeton Cash, Jeton, Ripple (XRP), Tether (USDT), LuqaPay, QR code, SticPay, eZeeWallet, PIX, Interac, PayPeer, PayStage, Banco do Brasil, Bradesco, Itaú, PhonePe, UPI, Indian Net Banking, MobiKwik, Jio, Paytm, IMPS, Pay4Fun.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 15,000 per day
No win limit
EUR 30,000 per week
EUR 120,000 per month
USD 15,000 per day
USD 30,000 per week
USD 120,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at BETSSEN Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Japanese
Korean
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at BETSSEN Casino, your account, withdrawals, or anything else. According to our tests and collected information, BETSSEN Casino has a good customer support.
BETSSEN Casino slots and casino games
Players can enjoy these types of casino games at BETSSEN Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
Casino games supplied by 158 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Rival, Big Time Gaming, Playson, iSoftBet, Nextgen Gaming, Amatic, ELK Studios, Ezugi, Evoplay, Eyecon, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Realistic Games, High 5 Games, Genesis Gaming, Belatra Games, Relax Gaming, OMI Gaming, Betgames, Genii, Ainsworth, Aspect Gaming, Boldplay, Turbo Games, Platipus, InBet Games, Wizard games, RFranco Games, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, G Games, Apollo Games, Aviatrix, NetGaming, JDB Gaming, OneTouch, Kiron Interactive, Urgent Games, Armadillo Studios, Revolver Gaming, Fashion TV Gaming, Bragg Gaming, Mascot Gaming, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Reel Play, Real Dealer Studios, TVBet, Ela Games, Live Games, Pascal Gaming, eBET, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), Peter & Sons, F*Bastards, Globalbet, 3 Oaks Gaming, Super Spade Club, Games Global, Light & Wonder, Platin Gaming, Bet Construct, 5Men Gaming, LAMBDA gaming, Smartsoft Gaming, Fast Live Game (FLG), We Are Casino, BF Games, Spribe, Gamomat, Arcadem, CandleBets, CT Gaming, Atmosfera Live, Lady Luck Games, Spearhead Studios, DLV, Betsolutions, Dragon Gaming, SlotMill, Champion Studio, Vivo Gaming, Onlyplay, Zeus Play, PlayStar, Patagonia, Oryx Gaming, Gaming Corps, JILI, Worldmatch, Leap Gaming, Ortiz, JVL, Espresso Games, Synot Games, Fugaso, YeeBet Gaming, Stakelogic, NSoft, Fazi, Retro Gaming, Superlotto Games, LottoInstantWin (LiW), Zitro, Gamzix, Kalamba Games, Betradar, DS Virtual Gaming, Golden Hero, Creed Roomz, Manna Play, PopOK Gaming, PatePlay, Fils Game, Thunderspin, Barbara Bang, Eye Motion, Pandora Games, Triple Cherry, 7Mojos, EURASIAN Gaming, Hacksaw Gaming, Netgame, Atlas-V, Ruby Play, Elysium Game Studio, XPG (xprogaming), Asia Gaming, Ka Gaming.
Bonuses and codes offered by BETSSEN Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 8 bonuses from BETSSEN Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated BETSSEN Casino bonuses page for more details about this casino's bonus offers.
Read more
Read less
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(38)
Payment methods (38)
Withdrawal limits
per month
$120,000
per week
$30,000
per day
$15,000
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
All languages
(3)
All website languages
EnglishJapaneseKorean
English customer support
All languages
(2)
All customer support languages
EnglishKorean
English live chat
All languages
(2)
All livechat languages
EnglishKorean
Game providers
Show all
(158)
Game providers (158)
CASINO SCREENSHOTS
Positives
Games from more than 110 providers
Live chat support is available 24/7
Extensive collection of live dealer games
Supports many payment methods
Negatives
Limited responsible gaming options
Interesting facts
Monthly withdrawal limit depends on the payment method
Browse all bonuses offered by BETSSEN Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(28)
User reviews of BETSSEN Casino
This is a place to share experience with BETSSEN Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I won some money but I can't withdraw it because I need a paper receipt to confirm my address. all my invoices are electronic. because it's fashionable. I bought one for electricity, but Can players who do not have paper bills with their address play? why don't you accept electronic invoices?
( edit23.01) \OK. I complete weryfity yestERDAY. i made a cashout reguest 19.01.2024. todays is 23.01 - status is pending. it il long time, when choose cashout nmethod is was written: JETON cashout 0-12jhours. i waiting more that 24 and ask live chat . They told: 72 hours.\ apart from that, the support is very nice and helpful I waiting for complete cashout and change review experience from neutral
BETSSEN Casino
Thank you for reaching out to us and bringing this matter to our attention. We appreciate your feedback and understand your concern regarding the requirement for a paper receipt to confirm your address for withdrawal purposes.
Our commitment to ensuring a secure and fair gaming environment for all our players necessitates certain verification processes, including address confirmation. While we understand that electronic invoices have become increasingly popular and convenient, we currently request paper receipts as part of our security measures.
The use of paper receipts helps us in maintaining a rigorous verification process to prevent any dishonest activities and to comply with regulatory standards. This ensures the integrity of our platform and protects both our players and our platform from potential fraudulent activities.
We understand that this requirement may pose challenges for some players, and we appreciate your patience and cooperation in adhering to our verification procedures. We continually evaluate and update our policies to enhance user experience while maintaining the highest standards of security.
Thank you for your understanding and cooperation and we hope that this cleared up any concerns that you had and we hope that you will continue to play with us! Please don't hesitate to contact us if you have any other questions or need help with anything 😊
There are many providers and many games to play. Everything works smoothly. Withdrawals are fast, and in the case of cryptocurrencies, the money arrived in about 4 hours. Live chat connected quickly, so I was able to ask what I wanted to ask right away. Overall, I was able to play the game without stress. [EDIT] Sometimes promotions were displayed that were no longer available. When I try to take advantage of the promotion, I am told that the promotion has already ended. And they blame my environment for the promotion page being displayed. I was very disappointed about this.
Many providers
Fast withdrawal
Live chat connects quickly
Unreliable promotional pages
BETSSEN Casino
Hi @whitedice, thank you for your positive feedback! We're very glad to see that you are happy with our Casino and took the time to share your experience 😊 If you are curious about any promotions, feel free to contact our 24/7 Live Chat and our support agents will be more than happy to assist you. Have a wonderful day!
Great game providers, lousy bonuses after depositing a lot, you’d think they would give proper bonuses. No appreciation for loyalty. They closed my account after I accidentally deposited with a skrill account which didn’t belong to me. I didn’t realise that my friend who used my phone didn’t sign out of his skrill, instead he selected "remember me" so when I had realised that it wasn’t my skrill, I contacted support immediately without playing as much as $0.1c. They froze my account and closed it the following day. Bear in mind I’ve deposited close to $1000, when I want to log in it tells me "client locked". But they have given other players multiple chances, I didn’t even play the money deposited, falsely accusing someone of fraud is very much illegal. This casino has no fairness towards honesty and pays for good reviews, which I have proof of.
Good game providers
Great Layout
Bonuses
Not very helpful support
Unfair
Closes account
BETSSEN Casino
This account has been caught in fraud by depositing via 3rd party wallet. The review has nothing to do with truth and loyalty. We would appreciate it being removed from Casino Guru side , since fairness has to stand not only for players but for Casino providers as well
Betssen, all round a great casino with friendly and welcoming support agents! They have the fastest cashout I’ve ever experienced. Loyalty and honesty, great bonuses and fast reply times! The games are great with a vast amount of providers to choose from.
Instant Withdrawals
Kind and Reliable 24/7hr Support Team
Great Game Providers
Amazing Website that is user friendly
BETSSEN Casino
Thank you so much for the kind words and positive feedback! We’re glad that you are happy with our Casino and took the time to share your experience. Please feel free to contact our 24/7 Live Chat support if you ever need help with anything or have other questions. Thank you and have a wonderful day! 😊
During the sign up process the website wouldn't allow my phone number for some reason, and you cant create an account without a phone number, so I had to chat with customer service and have them open the account for me. Tried to make a deposit but the 3 ways that I usually deposit (Interac, Visa and Debit) were not options. So I had to open a MuchBetter account, before I deposited I checked with customer service to make sure that I would still qualify for the welcome bonus if I deposited using MuchBetter, He said "I see that system gave you 1st Deposit 125% Welcome Casino Bonus" To me that means that after I deposit the required amount, I will receive the welcome bonus, however after I deposited and went to play the free spins, they were not there. I went back into chat to see what was going on, the same customer service person said I had to claim the bonus before I deposited, I said that I had, and reminded him that he told me before I deposited that the system would give the 125% welcome bonus = spins. He denied ever saying that, and became quite condescending. He said he made a ticket and someone would be in touch with me. That was a couple days ago, I checked in yesterday to see if anything had changed but it was more of the same b.s "we'll make a ticket and escalate it, and someone will be in touch" I asked how long does it take? I was told usually within 24 hours, I told him its already been over 24 hours since the first ticket was created and escalated. Tired and annoyed I left the chat.
lots of good games by the best providers
The welcome bonus if your actually able to receive it
some of there customer service needs an attitude adjustment
slow to respond to enquiries
have not received the welcome bonus
customer service can not issue bonuses
lack of deposit and withdrawal options
BETSSEN Casino
Hi John, thank you for your feedback!
We apologize if there was some miscommunication due the influx of information from different sources.
Since your account was registered manually by our support team, the Welcome Bonus set into your account a bit later compared to if you were to register by yourself. However, as seen in the terms and condition of the Welcome Bonus promotion, in order to qualify and receive free spins, your deposit needed to be a minimum of 50CAD or above. According to our records, you only deposited 20CAD and that is the reason you did not receive the free spins.
Furthermore, in order show our appreciation for you as a valuable player, we did gave you a special free spin bonus that had no wagering conditions as compensation.
As for the payment methods, we apologize if there was any inconvenience with the depositing process but we are currently working on the integration with Interac and other payment methods.
We hope that this cleared up any concerns that you had and we hope that you will continue to play with us! Please don't hesitate to contact us if you have any other questions or need help with anything 😊
I had 2 deposits. I asked for a bonus. but i didn't get it
Also, I've never heard that your real money has limits.you cannot buy bonuses with your real money what you deposit,because your deposited money has limits. 5 euro for limited and 50 euro deposit this casino is very bad. and I am asking the casino guru to review this casino because it is unfair. and this is a bad casino
slow support.it's unfair
applies limits to real money
you never get a bonus. I didn't get anything for 2 deposits of more than 100 euros
BETSSEN Casino
Hi @noni0706, thank you for your feedback!
For each new player that signs up with us, we offer both a Casino and Sports welcome bonus that you can receive after your first deposit. In addition to those, we have daily cashback bonuses for Sport, Casino and Live Casino. We even offer bonuses to players who want to use specific payment methods, like Skrill, Neteller or Sticpay, for their deposits!
We understand that it was frustrating to not receive a bonus from us after your deposits, but please keep in mind that the more depositing history you have, the more likely we are to give you a no deposit bonus. However, we would love to review your account and see what we can do for you! Please reply back with your username or email, and we will make sure to look into it 😊
Even though I had a couple of good wins, I played for three days at this casino and in the end they left a very bad impression on me. I give two stars only because I still had fun and if I ended up losing over €300 on a bet of €0.2 per spin. Play' n go games worked absolutely abnormally for me. I can't believe that in the book of dead game today 40-50 times the game sends two skaters and never once a third one. I can't accept that as a fair and regular game. And finally the biggest I experienced disappointment when I tried to verify the account. Even if I sent them a photo of my passport, a confirmation from the bank with my address, and a screenshot of my paysafe account (the deposit was through a paysafe account), they asked me to send them a screenshot of the Skrill account as well. which I neither have nor use Skrill. That was the main reason why I decided to play to the last cent and close my account at Betssen casino. I don't want any casino to make a fool of me. If I paid my money and sent documents with my data and proof of payment via paysafe account and then I expect to be paid by the casino. Everything according to fair principles. Why play at the casino if you can't pay your winnings in the end.
I ako sam imao par dobrih dobitaka igrao tri dana na ovom kazinu na kraju su mi ostavili jako loš utisak.Dajem dve zvezdice samo zato što sam se ipak zabavio i ako sam na kraju izgubio preko 300€ na opkladi 0.2€ po spinu.Play'n go igre su mi radile apsolutno nenormalno.Ja ne mogu da verujem da na igri book of dead danas 40-50 puta igra pošalje dva sketera i niti jednom treći.Ja ne mogu da prihvatim to kao fer i regularnu igru.I na kraju najveće razočarenje sam doživeo pri pokušaju da verifikujem račun.I ako sam im posla sliku pasoša,potvrdu od banke sa mojom adresom,i screenshot od mog paysafe računa(deposit je bio preko paysafe računa) oni su mi tražili da im pošaljem i screenshot od Skrill računa koji ja niti imam niti koristim Skrill.To je i bio glavni razlog zašto sam odlučio da odigram do zadnjeg centa i zatvorim račun na Betssen kazinu.Ne želim da me bilo koji kazino pravi budalom.Ako sam svoj novac uplatio i poslao dokumenta sa svojim podatcima i dokaz o uplati preko paysafe računa onda očekujem da budem i plaćen od strane kazina.Sve po fer principima.Čemu igranje na kazinu ako na kraju ne možeš da isplatiš svoj dobitak.
Huge number of providers
Ogroman broj provajdera
All games worked great
Sve igre su radile odlično
Bad experience trying to verify an account
Loše iskustvo sa pokušajem verifikacije računa
I do not recommend playing at this casino for this reason
Ne preporučujem igranje iz tog razloga na ovom kazinu
BETSSEN Casino
Hi @blazan, thank you for your feedback! Regarding your comments about the slots, please keep in mind that though we are partnered with many providers, we do not have control over the slot games, their limits or the winnings. We completely understand your frustrations, however all of the above mentioned are set automatically by the provider themselves.
As for the verification process, all casinos have their own way of verifying their players, us included. We require these documents from our members because our site provides financial transactions, and thus needs to take measures to prevent dishonest activity. But, the good thing about it is that you only need to be verified once! When you finish verification, you can withdraw whenever you wish to.
We hope that this cleared up any concerns that you've had in the past, and hope that you come back to play with us. Have a great day!
Absolutely unbelievable!!!! The name alone resembles a large sports betting and casino provider and is deceptive!!! The site is lagging, the games are running at the lowest level. The welcome bonus was not given, I asked support before making a deposit, allegedly I deleted it myself and it cannot be activated again. No customer service doesn't meet you!!!! The only thing that works great here is the deposit!!!! Skrill netteller and rapid don't work, so deposited with a chip....1 small profit over the amount that I had lost up to then, or , So a 0 casino which only sucks the money out of your pocket. The support can be reached quickly, but what's the use if he doesn't care, incompetent and associal.. only the standard answers!!! .it's not about profits, it's about fun!!!! You don't have that here. Bottom drawer, level and antisocial, I closed my account immediately. Guru people please look at the ratings here, only 1 rating given for the 5 ***** ratings, these are fake ratings. And otherwise these raters have no activities here!!!
Absolut unglaubwürdig!!!!Alleine schon der Name ähnelt einem grossen Sportwetten und casino Anbieter und täuscht!!! Die Seite laggt, die Spiele laufen auf untersten Niveau.Willkommensbonus wurde nicht gegeben, vor der Einzahlung im support gefragt, angeblich habe ich den selber gelöscht und er kann nicht erneut aktiviert werden. Kein Kundenservice kommt einem nicht entgegen!!!!Einziges was hier top funktioniert hat die einzahlung!!!!Skrill netteller und rapid gehen nicht also mit jeton eingezahlt....1 kleiner Gewinn über die Summe, die ich bis dahin verloren, bzw. Eingesetzt habe, also ein 0 casino was dir nur das Geld aus der Tasche saugt. Der support ist schnell erreichbar, aber was nützt der wenn er sich nicht kümmert, inkompetent und assozial..nur due Standardantworten!!! .es geht jetzt nicht um Gewinne, es geht um Spass!!!! Den hat man hier nicht. Unterste Schublade, Niveaulos und assozial, ich habe mein Konto sofort geschlossen. Guru Leute bitte schaut auf die Bewertungen hier, immer nur 1 Bewertung abgegeben bei den 5 ***** Bewertungen, das sind fake Bewertungen. Und auch sonst haben diese Bewerter keine Aktivitäten hier!!!
Large selection of games
Grosse spieleauswahl
Bad support
Schlechter support
Confusing
Unübersichtlich
Hanging slow page, slow loading games
Hängende langsame Seite, langsam ladende Spiele
Self-exclusion only possible via support
Selbstausschluss nur über support möglich
Very few deposit options
Sehr wenig Einzahlungsmöglichkeiten
BETSSEN Casino
Hi @simplyme. Thank you for the feedback. We have reviewed your history on our website , as well as correspondence with our support team. You have signed up with us and claimed Casino Welcome bonus package which you have afterwards cancelled yourself before making any deposits. Technically , it is impossible to adjust the same package after you cancel it and make a deposit. You have reached out to our support and the same information has been provided to you. Your complaint regarding the slots is also non-relevant since you complain about big certified providers such as Pragmatic Play and others. They work the same way they do on other websites based on RNG and RTP. We are sorry you had a bad impression yet we did not do anything to make it happen. Have a wonderful day!
Found this casino recently and decided to try and sign up. I was pleased with the generous welcome package. The sums are good and it's quite realistic to win back. There are quite a lot of slots, though not thousands, but there are plenty to choose from. The site is constantly holding tournament lotteries, various promotions. In general, it is interesting to play here.
There are quite a lot of slots
But I want more of slots
BETSSEN Casino
Dear Nenitrop, We are very happy to hear that you are pleased with our welcome package. We always try ourselves to give our users best realistic options that we can give. And we are still trying to get more and more slots from different game providers, so we are sure that you will see thousands soon. We really wish you to keep playing on our website because we are sure that you will be satisfied. Appreciated and good luck!
Terrible casino, I played the weekend, I had a small profit from 100 to 400 usd, I tried to withdraw it and I could not, they asked me for ridiculous documentation to validate the account, which I sent all of, but even when I sent them everything they did not validate my account , in the end I left them the 400 usd, a waste of time and bad times with terrible support, a human group of the worst quality to attend. I also advise you not to read other user comments here that are clearly not real.
Pésimo casino, jugué el fin de semana, tuve una pequeña ganancia desde 100 a 400 usd, intente sacarlo y no pude, me pidieron documentación ridícula para valida la cuenta, que la envié toda, pero incluso cuando les envié todo no me validaron mi cuenta, al final les deje los 400 usd, una perdida de tiempo y malos ratos con un pésimo soporte, un grupo humano de la peor calidad para atender. Les aconsejo también no leer otros comentarios de usuarios aquí que claramente no son reales.
The site works badly, slow and the games do not load well
El sitio funciona de forma pésima, lento y los juegos no cargan bien
Políticas injustas de retiro, rechazan los retiros sin fundamentos
Verification is almost impossible to do
La verificación es casi imposible de hacer
Poor quality support, with people with bad attitude
Soporte de mala calidad, con personas con mala actitud
BETSSEN Casino
Dear ClessCL, We are so said to hear that you had terrible experience with us. Upon checking conversation history between us and you, our KYC department was already processing your verification and our agent informed you that it may take up to 24 hours. However during your verification by our KYC specialist, you requested our agent to close the account. We are so sorry that you had bad experience with us however if you wish to contact us again for verification, we are here to help you. Thank you so much and have a nice day!
very good casino, fast payouts, and operators very quickly help if something is not clear
BETSSEN Casino
Dear sekretnica, We are very thankful for your comment that we are a very good casino to you and we have great services; fast withdrawals and kind operators. I am sure that we will not only maintain our level of services but to improve ourselves to serve you better in the future. Please feel free to contact us anytime if you find something is not clear. We are always 24/7 live to help you. Thank you again and have a nice day!
They dont want to pay. They make excuses visa and bank transfer is not an option due to global issue. I should use crypto instead. I dont use crypto and they took my visa for deposit with no problem. Scam company stay away!!!! And please change the rating right now to avoid scamming more customers.
BETSSEN Casino
Hello, dear Bb1177, We are so sad to hear this kind of issue from you. It is our top priority to help you and support you no matter what. However, we have been always open all our available payments for deposit and withdrawal to our players. Under your my profile page, you can check list of possible options for deposit and withdrawal. We have not scammed anyone and we will not scam anyone in the future for sure. :) Kindly contact us anytime if you have any questions regarding the issue you faced. Thank you and have a nice day!
pelasin talletin 20eur.voitin 330eur.3 päivää laitoin dokumentteja ja ku ne hyväksyttiin kerrottiin yllättäen että olen pelannut ennenkin betssen casinolle laittoivat 20eur.kotiutukseen 310eur.meni moppen perseeseen .kusetus casino sanon minä.älkää pelatko on niitä luotettavampiakin.
not worth playing
ei kannata pelata
BETSSEN Casino
Hello, dear viivi6565, We are thrilled to hear that you have won 330 EUR out of your 20 EUR deposit. So sad that you have only won 330 EUR. We wish you will come back in the future and gain huge winnings! Hope you will change your mind that it is actually worth playing on our website because you already have won. :) Thank you and good luck!
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manojayush
Unregistered user
• 3 years ago
A lots of game provide good COMNICATION good diposit method and good bonuse
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Dear Manojayush,
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Hello, this is my one of the best casinos, a large number of games, express payouts, there are also promotional campaigns, daily cashbec is also a huge advantage, Free loyalty spins for players, a casino worth recommending!!!!!!!
large number of games, free spins bonuses, daily cash, quick cash withdrawals and much more, I recommend
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Excelent online casino! fast, easy to use and with an amazing amount of games to play. Best casino ever!
the amount of games
Nothing yet really
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Bet sensations a fantastic casino! They have such a huge variety of games and providers its crazy! They are definitely in my top three choices for casinos :-) As for customer service, I was actually kind of surprised but in a good way cuz I thought they'd be like all the rest, but I was pleasantly surprised at how friendly and professional they are. It's a needed change in the customer service representative service industry. They remedied the situation easily and efficiently! Two thumbs up and five out of five stars 5 for sure!!! *****
Huge variety of games
Fantastic Customer Service
Tons of choices for deposit method
Good Promotions
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Dear Decarlo247365,
Thank you for the good review, we're super happy to see your good experience in our casino. You're welcome to play all games and payment varieties available for you and the new ones as well being applicable soon, we're doing the best to keep you satisfied with our work. Wish you good luck with your further winnings.
Best casino ever I played allot of casinos But this win
Fast withdraws
No negatives
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Very good casino games often here and a lot has already been won. At this casino there is a special game that you won't find anywhere else. Live chat very friendly and quick to answer
Sehr gutes casino spiele oft hier und schon viel gewonnen bei diesem casino gibt es ein besonderes spiel was es sonst nirgendwo mehr gibt live chat sehr freundlich und schnell im antworten auszahlung auch schnell top casino sehr zu empfehlen
Chat games fast payout
Chat spiele schnelle auszahlung
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Hello, dear nicki090355, Yes, we have so many good casino games and providers, probably most of them in the market. And we are so thrilled that you've already won a lot! We'll keep improving ourselves on the things that we might have missed and we will do our best to support you quickly in any circumstances with friendliness. Thanks again and hope you win more!
Excellent customer support. Fast cash payout. Best website design.
Fast cash payout
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The best online casino. Good support team. I won money and at the moment all prize was added to my bank account. Many different casino games, and live casino is great. Many bonuses. Thats true Bet sensation is The greatest online casino.
Prizes
Bonus
Support
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Great casino, very kind and helpful support. Great bonuses, very quick withdraw. No bad thing at all. TOP
Quick withdraw
Very kind and helpful support
User friendly website
All kind of games
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Hello, this is my top 5 casinos, very fast payouts, many games also those that I see for the first time. promotional campaigns are also , every now and then no deposit free spins for loyal players, I sincerely recommend the casino
very fast payouts
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They force people to send their ID with selfie without reason. Although you don't take bonus or only play slot games.
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Thank you for the review dear radeon5. We're sorry if this caused you trouble upon your customer journey, your opinion is very important for us. Please be sure that no one forced you to send the mentioned selfie as that one is a required document upon account's confirmation and verification process based on T&C and KYC process. You're welcome to play all provided games and use bonuses on our platform as much as you like, upon the documents' provision and confirmation, you're also welcome to proceed all your transactions. Wish you good luck and further winnings.
Safety Index explained
Safety Index of BETSSEN Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BETSSEN Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.1/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
