BetSofa Casino - Player’s winnings have been voided.

Hi, I was making bets in BETSOFA. I made all the bets on eSports Cyber live arena eBasketball matches. Yesterday morning, I had around $173 in my BETSOFA account and I also had made a withdrawal of $200. But, when I opened my account after sometimes I had 0 dollar in my BETSOFA account and withdrawal is also gone. I contacted BETSOFA customer support and they gave me this response.

Dear Princekumar!

"Thank you for contacting BetSofa Support!

We hasten to inform you that we received a response from the relevant departments.

Bets have been cancelled according to the rule '' Betsofa reserves the right to cancel any bet made on obviously "wrong" odds''!

Also, based on this, recalculations were made and the amount of funds on your account could have changed, hence the delay or cancellation of withdrawals.

Kind Regards,

Tatjana,

BetSofa Customer Support team"

Now, I don't know whom to complain, where to get, because I know they are not going to listen me and return my money.

Dear Princekumar,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

You said you can contact BETSOFA on my behalf and try to get more information, then please go ahead. Or if you have any other websites where I can complain about my issue. Please let me know.

Thank you very much, Princekumar, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.