BetSofa Casino - Player's bonus winnings have been denied.

Dear Pablohenriques,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

I already imagined that would happen. But I decided to go in here and try anyway. I talked a lot with them yesterday and after a lot of arguing I managed to get them to raise my limit from zero to something around 15 euros in some big leagues like the championship English. It will be enough for me to be able to at least roll the bonus.

If they don't limit me again the situation will be under control and no further help will be needed. For now it's ok like that. I'll save your email address anyway. I HUGE THANK YOU FOR THE HELP OFFERED!!

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.